说明：  一本概要性的参考手册，力图通过较短 的篇幅，简明扼要地向读者说明ITIL v3 的演化进程、基本理论、以及 国内应用方面的探讨，为读者更加深入的理解和应用ITIL v3 提供一个 概念性的基础。
(A summary of reference handbook, tries to shorter , briefly explain to readers ITIL v3, basic theory, and the evolution of the process Domestic applications, for readers further understanding and application of ITIL v3 provide one Conceptual basis.A summary of reference handbook, tries to shorter , briefly explain to readers ITIL v3, basic theory, and the evolution of the process Domestic applications, for readers further understanding and application of ITIL v3 provide one Conceptual basis.)