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aiagent

callcenter golang subscription machine-learning OPENAI

所属分类：GPT/ChatGPT
开发工具：GO
文件大小：573KB
下载次数：0
上传日期：2023-04-22 05:12:37
上传者：sh-1993

说明：基于虚拟人工智能的呼叫中心代理，通过OpenAI ChatGPT GPT3 davinic03（api lib应用程序）处理订阅服务电子邮件请求
(virtual ai based callcenter agent, process subscription service email request via OpenAI ChatGPT GPT3 davinic03 (api/lib/app) ,)

文件列表:

.goreleaser.yml (810, 2023-05-01)
CONTRIBUTING.md (572, 2023-05-01)
LICENSE.md (1541, 2023-05-01)
SECURITY.md (164, 2023-05-01)
api.go (8471, 2023-05-01)
cmd (0, 2023-05-01)
cmd\aiagent (0, 2023-05-01)
cmd\aiagent\main.go (977, 2023-05-01)
cmd\aiagent\test.sh (608, 2023-05-01)
example-email1.txt (272, 2023-05-01)
example-email2.txt (525, 2023-05-01)
example-email3.txt (738, 2023-05-01)
example-email4.txt (148, 2023-05-01)
example-email5.txt (175, 2023-05-01)
example-email6.txt (358, 2023-05-01)
example-email7.txt (156, 2023-05-01)
example-email8.txt (203, 2023-05-01)
generic.go (1630, 2023-05-01)
go.mod (561, 2023-05-01)
go.sum (2300, 2023-05-01)
gpt3encoder (0, 2023-05-01)
gpt3encoder\LICENSE (1070, 2023-05-01)
gpt3encoder\encoder.go (7830, 2023-05-01)
gpt3encoder\encoder.json (1042301, 2023-05-01)
gpt3encoder\utils.go (317, 2023-05-01)
gpt3encoder\vocab.bpe (456318, 2023-05-01)
mandant.db (48, 2023-05-01)
report.go (3023, 2023-05-01)

# OVERVIEW [![Go Reference](https://pkg.go.dev/badge/paepcke.de/aiagent.svg)](https://pkg.go.dev/paepcke.de/aiagent) [![Go Report Card](https://goreportcard.com/badge/paepcke.de/aiagent)](https://goreportcard.com/report/paepcke.de/aiagent) [![Go Build](https://github.com/paepckehh/aiagent/actions/workflows/golang.yml/badge.svg)](https://github.com/paepckehh/aiagent/actions/workflows/golang.yml) ![ai_generated_ai_callcenter_agent](https://github.com/paepckehh/paepckehh/raw/main/artwork/aiagent.png) [paepcke.de/aiagent](https://paepcke.de/aiagent) Manage your subscription service mailbox (e.g. cancel-requests) via AI (OpenAI / ChatGPT / GPT3 / GPT3.5 / GPT4 Engine). # FEATURES * Process requests in [84](https://github.com/abadojack/whatlanggo/blob/master/SUPPORTED_LANGUAGES.md#supported-languages) languages (offline & online) * Protect your OpenAI-API Key Budget [$US] with extensive local-first pre-processing and filtering * Protect your local infrastructure (DBs) from DoS (spam/targeted-attacks/noise) * Filter locally for valid correspondence email addresses (e.g. RFC conformance and validity) * Filter locally for supported languages (e.g. do not process emails in Hindi for a German local newspaper subscription) * EU-GDPR compliant (WIP, see todo) # INSTALL Its a library, you need to customize it for your individual service! # SHOWCASE INSTALL (example app) ``` go install paepcke.de/aiagent/cmd/aiagent@latest ``` ### SHOWCASE DOWNLOAD (prebuild example app) [github.com/paepckehh/aiagent/releases](https://github.com/paepckehh/aiagent/releases) # Requirements * Get your free OpenAI api token here: [OpenAI API key](https://openai.com/api) # SHOWTIME * Input eMails: See example messages in root folder! ``` export OPENAI_API_TOKEN="" cat ../../example-email1.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: john.doe@gmail.com To: contract@service.com Subject: I`m done! Hello MyService Corp, I changed my mind, my life has changed. I dont want any kind of subscription service, not from you or anyone else! Please cancel all subscriptions. Greetings, John # OFFLINE PREFLIGHT ANALYSIS ## Language : English ## Confidence : 100% [valid] ## SpellFixes : [none] ## Customer Email : john.doe@gmail.com ## Customer Email RFC5322 : [valid] ## Customer Email Domain MX : [valid] ## Customer DB entry : [valid] ## Anonymized EMailAddresses : [none] ## Anonymized URLs : [none] ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 273 / 215 ## Raw / Filtered Words : 38 / 34 ## Raw / Filtered GPT3 Token : 82 / 57 ## Raw / Filtered GPT3 Price : 0.001*** US$ / 0.00114 US$ ## Time needed for section : 4.277123229s # ONLINE ML MODULES RESOLVER ## OpenAI query state : [valid] ## OpenAI says cancel : [yes] ## OpenAI analysis [debug] : Yes, this email written attempt to cancel a subscription service. ## OpenAI Auto Response email: Dear John, We are sorry to hear that you have decided to cancel your subscription with us. We understand that life can change and we accept your request to cancel your subscription. We will cancel it as soon as possible. We are sad to see you go and would like to ask if there is anything we can do to keep your subscription? We would love to hear your feedback and see if there is anything we can do to improve our service. Thank you for your time and we hope to hear from you soon. Sincerely, MyService Corp ## Time needed for section : 13.079184167s cat ../../example-email2.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: erika.mustermann@t-online.de To: vertrag@service.com Subject: Gala Abo kuendigung Hallo Kundenservice, ich war letzte Woche bei Tante Erna in Wuppertal zum 93. Geburtstag eingeladen. Und da meinte mein Enkel bereits nach der ersten Tasse Kaffee ich sollte endlich mein Gala Abo abbestellen, da ich die kleinen Buchstaben nicht mehr lesen kann. Ich will diese Zeitschrift sowieso nicht mehr seit diesem negativen Bericht in der Apotheken-Rundschau. Bitte beenden sie sofort (!) mein Gala Abo. SOFORT! Erika # OFFLINE PREFLIGHT ANALYSIS ## Language : German ## Confidence : 100% [valid] ## SpellFixes : [none] ## Customer Email : erika.mustermann@t-online.de ## Customer Email RFC5322 : [valid] ## Customer Email Domain MX : [valid] ## Customer DB entry : [valid] ## Anonymized EMailAddresses : [none] ## Anonymized URLs : [none] ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 526 / 459 ## Raw / Filtered Words : 74 / 70 ## Raw / Filtered GPT3 Token : 202 / 172 ## Raw / Filtered GPT3 Price : 0.00404 US$ / 0.00344 US$ ## Time needed for section : 4.013430521s # ONLINE ML MODULES RESOLVER ## OpenAI query state : [valid] ## OpenAI says cancel : [yes] ## OpenAI analysis [debug] : Yes, this email written attempts to cancel a subscription service. ## OpenAI Auto Response email: Sehr geehrte Frau Erika, vielen Dank fur Ihre E-Mail. Wir bedauern sehr, dass Sie Ihr Gala Abo kundigen mochten. Wir akzeptieren Ihre Kundigung und werden es zum nachstmoglichen Zeitpunkt beenden. Wir sind traurig, Sie als Kundin zu verlieren. Gibt es irgendetwas, das wir tun konnen, um Sie davon abzuhalten, Ihr Abo zu kundigen? Wir wurden uns freuen, wenn wir Ihnen weiterhelfen konnten. Mit freundlichen Gruen, [Name] ## Time needed for section : 1******4511***s cat ../../example-email3.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: erika.mustermann@t-online.de To: vertrag@service.com Subject: Mein Gala Abo Hallo Kundenservice, ich war letzte Woche bei Tante Erna in Wuppertal zum 93. Geburtstag eingeladen. Und da meinte mein Enkel nach der ersten Tasse Kaffee gleich ich sollte endlich mein Gala Abo abbestellen, da ich sowieso die kleinen Buchstaben nicht mehr lesen kann. Ich will diese Zeitschrift sowieso nicht mehr seit diesem negativen Bericht in der Apotheken-Rundschau. Aber manchmal haben die einfach gute Berichte. Was soll ich jetzt tun? Ich bin auch gerne erreichbar unter (040) 555 555 123 und erna@badmail.de und erna@myprivateEmail.de und https://facebook.com/erna-koeln-moers und https://twitter.com/@erna-koeln-moers Erika, # OFFLINE PREFLIGHT ANALYSIS ## Language : German ## Confidence : 100% [valid] ## SpellFixes : [none] ## Customer Email : erika.mustermann@t-online.de ## Customer Email RFC5322 : [valid] ## Customer Email Domain MX : [valid] ## Customer DB entry : [valid] ## Anonymized EMailAddresses : erna@badmail.de,erna@myprivateEmail.de ## Anonymized URLs : https://facebook.com/erna-koeln-moers,https://twitter.com/@erna-koeln-moers ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 739 / 561 ## Raw / Filtered Words : 96 / 88 ## Raw / Filtered GPT3 Token : 284 / 212 ## Raw / Filtered GPT3 Price : 0.00568 US$ / 0.00424 US$ ## Time needed for section : 4.04336177s # ONLINE ML MODULES RESOLVER ## OpenAI query state : [valid] ## OpenAI says cancel : [no] ## OpenAI analysis [debug] : No, this email does not appear to be an attempt to cancel a subscription service. The reader instead appears to be asking for advice on whether or not to cancel the subscription. ## Time needed for section : 5.274627552s cat ../../example-email6.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: angry.customer@totalfakeemail To: contract@service.com Subject: I'm very angry! I`m so angry that I`m very bad at spell the words, so you will have a hard time to read my email with your computer. Please do me a favour and honour my explict wish to cancel my subscriptons. NOW! Or I post on faceboook about you hypocrite! Angry Customer # OFFLINE PREFLIGHT ANALYSIS ## Language : English ## Confidence : 100% [valid] ## SpellFixes : explicit,subscriptions,facebook ## Customer Email : ## Customer Email RFC5322 : [failed] [exit] ## Customer Email Domain MX : [failed] [exit] ## Customer DB entry : [valid] ## Anonymized EMailAddresses : [none] ## Anonymized URLs : [none] ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 359 / 291 ## Raw / Filtered Words : 58 / 54 ## Raw / Filtered GPT3 Token : 108 / 77 ## Raw / Filtered GPT3 Price : 0.00216 US$ / 0.00154 US$ ## No OpenAI query performed, inbound data quality failed. ## Time needed for section : 4.289477605s cat ../../example-email7.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: marie@gmail.com To: contract@service.com Subject: Hola! Por favor, cancele el servicio de suscripcion lo antes posible. Atentamente, Marie # OFFLINE PREFLIGHT ANALYSIS ## Language : Spanish ## Confidence : 100% [valid] ## SpellFixes : [none] ## Customer Email : marie@gmail.com ## Customer Email RFC5322 : [valid] ## Customer Email Domain MX : [valid] ## Customer DB entry : [failed] [exit] ## Anonymized EMailAddresses : [none] ## Anonymized URLs : [none] ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 156 / 101 ## Raw / Filtered Words : 18 / 14 ## Raw / Filtered GPT3 Token : 59 / 36 ## Raw / Filtered GPT3 Price : 0.00118 US$ / 0.00072 US$ ## Time needed for section : 3.963220104s # ONLINE ML MODULES RESOLVER ## OpenAI query state : [valid] ## OpenAI says cancel : [yes] ## OpenAI analysis [debug] : Yes, this email written attempt is attempting to cancel a subscription service. ## OpenAI Auto Response email: Hola Marie, Entendemos que desea cancelar su servicio de suscripcion lo antes posible. Estamos tristes de verlo irse, pero aceptamos su solicitud de cancelacion. Hay algo que podamos hacer para que reconsidere su decision y mantenga su suscripcion? Por favor, haganos saber si hay algo que podamos hacer para ayudarlo. Atentamente, [Tu nombre] ## Time needed for section : 14.111***1041s cat ../../example-email8.txt | ./aiagent #################################################### #################################################### # -= AI MESSAGE ANALYSIS REPORT =- # #################################################### #################################################### # INBOUND MESSAGE [debug] : From: john.doe@invalidemail To: subscription@service.com Subject: I`m done! Hello MyService Corp, I do not want to pay anymore for your service. Cancel all subscriptions. Now! Greetings, John # OFFLINE PREFLIGHT ANALYSIS ## Language : English ## Confidence : 100% [valid] ## SpellFixes : [none] ## Customer Email : ## Customer Email RFC5322 : [failed] [exit] ## Customer Email Domain MX : [failed] [exit] ## Customer DB entry : [valid] ## Anonymized EMailAddresses : [none] ## Anonymized URLs : [none] ## Anonymized PhoneNumbers : [none] ## Raw / Filtered Characters : 204 / 139 ## Raw / Filtered Words : 26 / 22 ## Raw / Filtered GPT3 Token : 62 / 37 ## Raw / Filtered GPT3 Price : 0.00124 US$ / 0.00074 US$ ## No OpenAI query performed, inbound data quality failed. ## Time needed for section : 4.3395528***s ``` # TODO Pre-process messages offline - [X] analyzing sender email address validity - [X] analyzing and match message content and language - [X] fix spelling errors - [X] detect and isolatlate locally, to save token payload, protect privacy, EU-GDPR compliance - [X] detect and remove unwanted additional customer provided email addresses in message body - [X] detect and remove unwanted customer provided urls in message body - [ ] detect and remove unwanted customers phone numbers - [ ] Preprocess via NLP/tokenizer/stemmer to reduce OpenAI token burn rate - [ ] Add local/offline-only/trainable AI models (forward only below a certain local confidence level) Interfaces - [ ] Add native IMAP/SMTP interfaces to allow total independent email exchange - [ ] Add individual, language-dependent answer email templates/responses - [ ] Add new online AI APIs as they appear, to save costs and remove service dependency (e.g. Google AI) Long-term goals (needs commercial project sponsoring): - [ ] Allow ChatGPT to process customer data change requests (e.g. address, credit card, etc.) - [ ] Allow ChatGPT to respond, discuss, and clarify corner cases directly with customers via email exchange - [ ] Add SIP/Voice Interactive Gateway for doing the same via interactive communication # DOCS [pkg.go.dev/paepcke.de/aiagent](https://pkg.go.dev/paepcke.de/aiagent) # ARTWORK Generated by OpenAI. # CONTRIBUTION Yes, please! PRs welcome!

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