OMniLeads (OML) is an Open Source software solution based on WebRTC technology(https://webrtc.org/) designed to support the management, operation and administration of a Contact Center using multiple comunication channels. At present it allows the management and phone attention deployment using: Inbound Campaigns, Preview Campaigns and Manual Outbound Campaigns natively. Also it have with the option to administrate Predictive/Progressive Dialer Campaigns using integrations APIs.
As part of the roadmap of the develop we are planning to include SMS Send/Reception, Social Networks integration and Chat Campaigns from the web page, IVR Campaigns (press one) and many other features El system requires only the GNU/Linux OS distributions described in the installation manual. ## Features * Agente & Supervisor console based on WebRTC * Differents user profiles: administrator, supervisor admin, supervisor client, agent * Multiple campaigns management * Answering machine detection * Full Recording * Productivity reports * Real time supervision * Simple creation of Web forms * CRM/ERP integration APIs * Remotes Agents mode * Open Source PBX integration * Components clusterization ## Components The main technologies involved in OMniLeads (OML) are also part of Open Source projects, such as: * Asterisk * Kamailio * RtpEngine * Django * Nginx * Postgres * Python * Javascript ## License GPLv3. Every source code file contains the license preamble and copyright details. ## Documentation Official documentation for the proyect can be found in two languages: [Spanish](https://documentacion-omnileads.readthedocs.io/es/stable/) or [English](https://documentacion-omnileads.readthedocs.io/en/stable/). ## Installation You can go directly to Installation section in Documentation ## OMniLeads (OML) repository: The official project repository is in Gitlab: https://gitlab.com/omnileads/ominicontacto ## Issues & Bugs reporting: For Issues & Bugs reporting: https://gitlab.com/omnileads/ominicontacto/issues ## Community support: * For details related to OML roadmap: **community@omnileads.net** * For details related to OML support: **support@omnileads.net** * For comercial services: **business@omnileads.net** * Also we have a forum were you can check and post for community help: [Forum](https://forum.omnileads.net/) ## Useful resources: * Video-tutorials can be found at: https://vimeo.com/user87733702 * News: https://omnileads.net/news/ * Twitter: @OMniLeads_net ## Disclaimer: The third-party software components are registered marks from its corresponding owners or mark owners. Its use non imply any liability,affiliation or collaboration with those owners from OMniLeads project (OML).