Call_center_Analysis_powerBi_project
所属分类：数据挖掘/数据仓库
开发工具：Others
文件大小：0KB
下载次数：0
上传日期：2023-08-04 10:31:09
上 传 者：
sh-1993
说明： 通过呼叫中心数据分析提高客户满意度，
(Improve customer satisfaction rate by Call Center Data Analysis,)
文件列表:
01 Call-Center-Dataset.xlsx (254317, 2023-08-04)
Call center data analysis.pbix (172924, 2023-08-04)
gradiant.jpg (16276, 2023-08-04)
# Call_center_Analysis_powerBi_project
Improve customer satisfaction rate by Call Center Data Analysis
Objective :-
This dashboard (Call Center Data Analysis)is created in PowerBI. The dashboard gives information about No. of Calls Answered, Total Calls, Avg. Satisfaction rate, Call Duration, Avg. Answer speed, Count of Ansewred (Y/N) by Agent, Satisfaction rating by topic and many more. There are two filters first is by month which filters data by the month and the Second is by Agent which filters data by the specific Agent.
Project Description :-
Identify the key factor to improve.
Understand the Performance of Every Agent.
Monitoring Satisfaction.
Monthly Report.
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